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Healthinfinit is operated by Prajanaa Welltech Private Limited (“PWPL”, “We”, “Us”, “Our”). These Terms of Use (“Terms”) apply when You use the Healthinfinit website or the Healthinfinit mobile application (the “Application”) and the services offered through them (the “Services”). “You” means the person using the Services.
By creating an account or using the Services, You agree to these Terms and to Our Privacy Policy, which forms part of these Terms. If You do not agree, please do not use the Services.
The Services help You manage Your health and wellness: booking video and voice consultations with healthcare professionals and wellness experts, joining health programs, booking lab tests, keeping Your prescriptions, reports and other health records, and following Your activity and health statistics.
Some Services are provided by healthcare professionals, laboratories and other partners who work with Us. They are responsible for the services they provide.
The Services are not meant for medical emergencies. In an emergency, call 112 or go to the nearest hospital at once.
Advice You receive in a consultation is given by the healthcare professional You consult, using the information You provide. Other information in the Services, such as articles, programs and statistics, is general information and does not replace a diagnosis or treatment by a qualified professional.
Please give complete and correct health information. Advice can only be as good as the information it is based on.
You must be at least 18 years old to create an account. A parent or legal guardian may use the Services for a minor or for a family member they are responsible for, and accepts these Terms for them.
You sign in with Your mobile number and a one-time code sent to Your registered email address. Keep Your phone and email secure; You are responsible for what happens in Your account. Tell Us at once at info@healthinfinit.com if You think someone else has used it.
Keep Your details (name, contact details, date of birth and address) correct and up to date.
Join Your consultation on time from a quiet, private place with a working internet connection. Video and voice consultations are not recorded.
If You cannot attend, cancel or reschedule in the Application as early as You can. A consultation You do not attend may be marked as a no-show.
Prices are shown before You pay. Payments are processed by Our payment gateway (Razorpay); We do not receive or store Your card, UPI or bank details.
Refunds, where they apply, are handled according to the terms shown at the time of purchase and applicable law. For any payment question, write to info@healthinfinit.com.
Connecting Health Connect is optional. If You connect it, the Application reads Your steps, calories burned, sleep, weight and height to show them on Your Stats page, as explained in Our Privacy Policy. You can disconnect at any time in Health Connect.
Do not misuse the Services. In particular, do not: use another person’s account or details; give false information; upload anything unlawful, harmful or that You have no right to share; harass or abuse healthcare professionals, staff or other users; try to access data or systems You are not allowed to; or interfere with the Services or their security.
The Services, including their design, text, programs, videos and logos, belong to PWPL or its licensors. You may use them only for Your personal, non-commercial use of the Services.
Records and files You upload remain Yours. You allow Us to store them and to share them with the healthcare professionals and partners who care for You, as described in the Privacy Policy.
Some parts of the Services use other companies, for example for video calls, payments and notifications. Their own terms may also apply when You use those parts.
We work to keep the Services available, accurate and secure, but they are provided “as is” and may sometimes be unavailable or contain errors.
To the extent permitted by law, PWPL is not liable for indirect or consequential loss, or for loss caused by events beyond Our reasonable control. Nothing in these Terms limits any liability that cannot be limited by law.
We may suspend or close an account that breaks these Terms or the law, or to protect users or the Services.
You can delete Your account at any time in the Application under Profile → Delete account, or by writing to info@healthinfinit.com. What happens to Your data is explained in the Privacy Policy.
We may update these Terms. We will tell You about important changes by email or in the Application. If You keep using the Services after a change, the updated Terms apply.
These Terms are governed by the laws of India.
For questions or grievances about the Services or these Terms, write to the Grievance Officer, Prajanaa Welltech Private Limited, at info@healthinfinit.com.
Last updated: 15 November 2026.